Effective: January 1st, 2018
The Providers that you interact with when using the Services may be required by the Health Insurance Portability and Accountability Act (“HIPAA”) to describe their privacy practices in a document called a “Notice of Privacy Practices”. You agree that the Provider is responsible for the Provider’s use or disclosure of information that you share with the Provider when using the Services.
Third Party Sites
Personal Information We May Collect From You
We may request, allow or otherwise provide you an opportunity to voluntarily submit your Personal Information in connection with your use of the Platform or the Services. For instance, you may provide us:
Your name, age, gender, email, username, phone number, company and address, (“Contact Information”).
Health Information that you provide us, which may include information or records relating to your medical or health history, health status and laboratory testing results, diagnostic images, and other health-related information.
Health information about you prepared by the Providers who provide the Services through the Platform such as medical records, treatment and examination notes, and other health related information.
Your credit card number, billing address, shipping address, security code and other payment transaction and verification details (“Payment Information”);
Geolocation information, which allows us to locate lab centers close to you.
When you log in, your user name and password will be logged by our system in an audit log. Moreover, if you contact us or when we contact you, we may keep a record of this correspondence.
Certain information may not be personally identifiable when standing alone (e.g., your age), but may become so when combined with other information (e.g., your age and name). Whether or not you provide this information is your choice; however, in many instances this type of information is required to participate in the particular activity or service, realize a benefit we may offer or gain access to certain areas or content through our Platform.
How We Use Your Personal Information
We may use your Personal Information for the following purposes (subject to applicable restrictions under law):
We may use your Health Information and other Personal Information to process your registration with the Portal, or to provide you with products or services (including the Services) that you may request from us or the Providers;
We may use your Contact Information to provide you the information you requested and otherwise communicate with you to respond to your inquiry or to send you electronic newsletters;
We may also use your Health Information and Contact Information to send you appointment reminders or other notifications regarding the Services;
We may also use your geographic location to provide you with specific content and direct you to your closest lab centers or other service providers to the extent permitted by applicable law;
We may use your Payment Information to facilitate a payment to us or to Providers;
We may use your Contact Information to provide you with special offers or promotional materials on behalf of us or third parties.
You can “opt out” of receiving such promotional materials from us via the Platform at any time by contacting us at email@example.com ;
We may use your Personal Information to improve the Platform, to customize your experience with the Platform or to serve you specific content that we believe is relevant to you;
We may use your Contact Information to contact you with regard to your use of the Platform and, in our discretion, changes to the Platform and related policies;
We may use your Personal Information to create De-Identified Information such as aggregate statistics relating to the use of the Service;
Additionally, we may use your Personal Information to protect or defend our legal rights, our property, our Platform or other users; to protect the health and safety of our users or the general public during an emergency; or for purposes otherwise disclosed at the time you provide your information.
Information We Collect via Technology
As you use the Platform or the Service, certain information (which may include Personal Information) may be passively collected by Cookies, navigational data like Uniform Resource Locators (URLs) and third party tracking services, including:
Platform Activity Information. We may keep track of some of the actions you take on the Platform, such as the content of searches you perform on the Platform.
Access Device and Browser Information. When you access the Platform from a computer or other device, we may collect anonymous information from that device, such as your Internet protocol address, browser type, connection speed and access times.
Web Beacons. Web beacons are small graphic images or other web programming code that may be included in our Site pages or other areas of the Platform. Web beacons are tiny graphics with a unique identifier, similar in function to cookies, and are used to track the online movements of users of our Platform. Unlike cookies, which are typically stored on your computer or mobile device’s hard drive, web beacons are embedded invisibly on web pages. Web beacons or similar technologies help us better manage content on our Platform by informing us what content is effective, counting the number of users of the Platform and monitoring how users navigate the Platform or counting how many e-mails, articles or links were actually opened or viewed.
Embedded Scripts. An embedded script is programming code that is designed to collect information about your interactions with the Platform, such as the links you click on. The code is temporarily downloaded onto your computer, mobile or other device from our server or a third party service provider.
Real-Time Location. Certain features of the Platform may use GPS technology to collect real-time information about the location of your device so that the Platform can connect you to a Provider who is licensed or authorized to provide services in the state where you are located.
How We Use De-Identified Information.
We may use De-Identified Information created by us without restriction. We may also use non-Personal Information that you provide or is collected through your use of the Platform to improve the Platform or to customize your browsing experience and communicate with you and otherwise respond to your questions and suggestions regarding use of the Platform as may be permitted by applicable law. This includes sharing your information with our suppliers and vendors and used in the aggregate to create summary statistics that help us analyze Platform usage trends, assess what information is of most and least importance, determine technical design specifications, arrange the Platform in the most user-friendly way, and identify system performance or problem areas.
When We Share Your Personal Information.
We may disclose Personal Information that we collect or you provide, at your direction, or as permitted or allowed by law, as follows:
To our affiliates and to Providers who will provide you with the Services.
To contractors, service providers and other third parties (including our auditors, lawyers or other professional advisors) we use to support our business and who are bound by contractual obligations to keep personal information confidential and use it only for the purposes for which we disclose it to them.
As required by law, which can include providing information as required by law, regulation, subpoena, court order, legal process or government request.
To detect, prevent or otherwise address fraud, security or technical issues
When we believe in good faith that disclosure is necessary to protect your safety or the safety of others, to protect our rights, to investigate fraud, or to respond to a government request.
To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution or other sale or transfer of some or all of KnowNow’s assets, whether as a going concern or as part of bankruptcy, liquidation or similar proceeding, in which Personal Information maintained by the Platform is among the assets transferred.
When you submit information to us through our Platform, you should be aware that your information is transmitted across the Internet and that no method of transmission over the Internet is completely or 100% secure. While no website can guarantee security, we maintain reasonable physical, administrative, electronic, technical and procedural safeguards to help protect your information collected via the Platform as required by applicable law. For example, the Platform is protected by SSL 3.0 technology. Please be advised, however, that while we strive to protect your Personal Information, there is no guarantee that information may not be accessed, disclosed, altered, or destroyed by breach of any of our physical, technical, or managerial safeguards. Even though there are many benefits to using this Platform, as with all electronic communications there are some risks such as (i) failure of hardware, software and/or Internet connections; we are not responsible for failures, distortions, delays, or other problems resulting from equipment configuration, connection, signal power, hardware, software or any equipment used to access the internet; and (ii) no guarantee that the confidentiality or security of electronic transmissions via the Internet can be assured due to potentially unsecure computers and links. This could result in your data becoming lost or intercepted during transmission. It is your responsibility to protect the security of your login information and to use good judgment before deciding to send information via the Internet. In order to help maintain security, you should never share your user name or password and should always sign out when you are finished using the Portal. Please note that e-mails and other communications you send through our Platform are not encrypted, and we strongly advise you not to communicate any confidential information through these means.
In the event that a breach in our security systems occurs and there is a possibility that an unauthorized person acquires your Personal Information, we will notify you of such a breach if we are required by applicable law to do so. However, delays in notification may occur while we take necessary measures to determine the scope of the breach and restore reasonable integrity to the system as well as for the legitimate needs of law enforcement if notification would impede a criminal investigation. From time to time, we evaluate new technologies for protecting information and, when appropriate, we will undertake reasonable efforts to upgrade our information security systems.
Your Privacy Choices
You can update some of your information through our Platform. You may opt out of any future contacts from us at any time. You can close your online account by emailing us at firstname.lastname@example.org .
If you close your account, we will no longer use your online account information or share it with third parties. We may, however, retain a copy of the information for archival purposes, and to avoid identity theft or fraud.
Important Note Regarding Children
Our Platform is neither intended for nor designed to attract users who are under the age of 13. We are committed to preventing the unintentional collection of Personal Information and Health Information from children under the age of 13. Any Personal Information and Health Information of a child under 13 that is provided to us must be provided by a parent or legal guardian, and not by a child under the age of 13 who is using the site.
If you are the parent or legal guardian of a child under the age of 13 whom you have reason to believe has provided his or her own Personal Information or Health Information to us, you have the right to request the removal of that child’s personal information and/or personal health information from our database. In order to request such removal, please send an e-mail to email@example.com .You will be required to verify your identity as the child’s parent or legal guardian in order to have their personal information or personal health information removed.
(646) 854-2345 (text or call)
492 Cedar Lane #533
Teaneck, NJ 07666 United States
Report Violations. You should report any security violations to us by sending an email to firstname.lastname@example.org .